About the services we offer

Opening hours

We are a “distance selling pharmacy”, or internet pharmacy. This means that we can offer a full range of essential NHS pharmacy services to you, on a non face-to-face basis. We deliver medicines to you, and can communicate with you by telephone, email, live chat, via our website, or other methods. We are also able to offer advanced NHS services, such as vaccinations, at our local sites. We are registered with the General Pharmaceutical Council, NHS England, and the Care Quality Commission. You can find out more about us here.

Dispensing prescriptions - We dispense and deliver medicines prescribed on NHS electronic prescriptions, and paper NHS and private prescriptions that you post in to us. We also dispense private prescriptions that result from consultations with our Online Doctor team. We will deliver medicines to any UK address but you must be registered with a GP practice in England in order to use the NHS Electronic Prescription Service. As part of our service, we offer advice on how to get the most benefit from your medication. We keep a comprehensive stock of medicines and use a fast and efficient wholesaler service enabling us to dispense all prescriptions promptly. Learn more ‌

All medicines are dispensed in child resistant containers unless you ask us not to. Please remember: keep all medicines out of the reach and sight of children. Our staff can advise you on safe storage of medicines.

Unwanted medicines – You can return unwanted medicines to us and we will dispose of them safely. Contact our customer care team for more advice.

Health advice and self-care - Our pharmacists and trained assistants are available to provide advice on all medicines and minor ailments. We can also give you advice on how to live a healthy life. For example, we can advise on how to stop smoking or healthy diets. We can direct you to other sources of advice and assistance if we cannot help you ourselves. We have a selection of self-help articles on our website here.

Vaccination services - Each year we provide an NHS flu vaccination service to people aged 18 years and older who are eligible to receive a free vaccination. Find out more about our flu vaccination service here. We also offer a Covid vaccination service. These are available only in certain locations in England.

Patient records - We keep records of all your prescriptions dispensed by us as well as records of other services we provide to you. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have.

We comply with the Data Protection Act and the NHS code on confidentiality. If you want to discuss the records we keep, please speak to a member of staff.

We provide the above NHS services on behalf of:

NHS England, PO Box 16738, Redditch, B97 9PT
england.contactus@nhs.net
0300 311 22 33

Other services

Medicines sales - A wide range of over-the-counter medicines and related products is available through our sister company, Chemist Direct. Our team can help you to select the most appropriate products for your needs by using the website’s live chat button or calling our Customer Care team on 0121 541 1800 between 09:00 and 17:00 Monday to Friday.

Holiday healthcare - We can advise on medical requirements for travellers, including anti-malaria medicines.

Emergency supplies - If you need one of your regular prescribed medicines in an emergency, when you are unable to contact your doctor, we may be able to help. This can only be done in genuine emergencies, and it may incur a charge. Contact us for assistance for more details.

Smartphone app – We have an app available for both iPhone and Android users. You can use it to order your NHS prescriptions, get reminders about when your medicines need re-ordering, and more. Search your app store for Pharmacy2U. It’s free – as is our service.

Questions, comments, suggestions and complaints

If you would like more information about any of the services we provide, please get in touch using the contact details at the bottom of the page.

Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy and any suggestions of ways in which we can improve our services to you. If you have any comments, suggestions or complaints, please speak to a member of staff or email us at support@pharmacy2u.co.uk.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets the national criteria. Our team can give you further information about this. You can also complain directly to NHS England using the details above. If you are unhappy with any aspect of our service, please tell us first - we would love the opportunity to put it right.

When we are closed

When our pharmacy is closed, if you urgently need medical help or advice, but it’s not a life-threatening situation, contact NHS 111, by calling 111. Information can also be accessed online at www.nhs.uk.

Threats of violence or abuse of our staff

Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve.

We may refuse to provide services to individuals or those accompanying those individuals who are violent, threaten violence, or commit or threaten to commit a criminal offence.

Our superintendent pharmacist is:
Phil Day MRPharmS IPresc

This pharmacy is owned by:
Pharmacy2U Limited, Lumina, Park Approach, Thorpe Park, Leeds LS15 8GB

Our registered pharmacy premises are not open to the public to visit in person.

Contact us

You can call us on 0113 265 0222, email us on support@pharmacy2u.co.uk, or visit our online support area to start a live chat or browse our FAQ pages. This is available at:

https://www.pharmacy2u.co.uk/help-and-support/

Our opening hours are:

• Monday to Friday 9:00am - 5:00pm
• Saturday 8:30am - 1:00pm