My order has been cancelled, when will I be refunded?

If you pay for your NHS prescriptions, full payment is not taken until the products are dispatched so no money will be taken. A pre-authorisation is processed after GP approval. This will be released upon the order being cancelled and should appear available in your bank. Please allow 5 working days for this to process.

Did that work?

Thanks for checking online first, if this article hasn't answered your question let us know and we'll provide links to other articles that may help and a link so you can chat to us.

Yes, that worked No, I still need help