delivery
Why 700,000 patients trust us
We’re delighted to launch our same day dispatch service
*If you’re a registered Pharmacy2U patient and your GP prescribes a one-off prescription, we’ve received it by 12 noon Monday to Friday and we have your medication in stock - we’ll dispatch it the very same day.
Once dispatched, your one-off prescription will be delivered by Royal Mail. They’ll aim to deliver your order using their standard service. So whether you need a one-off or a repeat prescription - we’ve got you covered.
Here’s how to get quick and easy delivery for one-off prescriptions:
- Register with us first before your GP prescribes anything. If you’re already a registered Pharmacy2U patient then you don’t need to re-register - just check your payment details are correct if you pay for your prescriptions
- Your one-off prescriptions must be received by us from your GP by 12 noon Monday to Friday
- Check that your medication is on our one-off prescription inclusion list
- If you pay for your prescriptions, payment details must be correct on our system by 12 noon on the day of dispatch
If a one-off prescription and a routine repeat prescription are both received within 15 minutes of each other, they will be dispensed together.
We will contact you if a medicine is out of stock - we can either return your prescription to the NHS database so you can have it dispensed at a local pharmacy; or we can hold it until the medicine is back in stock.
This service is unsuitable for urgent prescriptions. If you need medication on the same day it’s prescribed, please contact your GP, visit your local pharmacy, or call NHS 111.
How it works
Get one-off prescriptions delivered fast.
Register with us, takes
2 to 3 minutes
Download our app or sign up on the website if you’re not already registered with us.
You’ll need to be registered at a GP surgery in England. Register your payment details in your account if you pay for your prescriptions.
Your GP issues a prescription
Hidden
Once we’ve received an electronic one-off prescription from your GP, our pharmacy team will check and dispense it ready for delivery.
Your prescription dispatched, within
1 day
Royal Mail will deliver your prescription by 2nd class post, including Saturdays.
If your GP gives you a paper prescription, this can be dispensed at a local pharmacy. Your GP may also be able to send a one-off electronic prescription for an urgent medicine to a local pharmacy.
Great news,
your surgery is eligible
Now you can register for our NHS repeat prescription service.
Are you eligible?
Most GP surgeries in England are able to send electronic prescriptions with over 96% connected to the electronic prescription service.
Check if your practice is set up below.
That post code format isn’t recognised. Please try again.
Sorry, your surgery doesn't appear to be in England.
Please enter a valid postcode.
Your service is fabulous
Your service is fabulous, no more queuing out the door at the chemist. Would recommend to everybody, my husband and 2 of my daughters also use your service
J.Mansfield
All going to plan
Easy ordering and prompt delivery. Good that I don’t have to be in when package arrives. Thank you.
Susan Fitz
This service is great
This service is great!I always get repeat prescriptions on time. They always update you with postal strikes in advance to help you with reordering.
Lucy
Excellent service
My daughter set this up for me and I am very pleased she did. She also has her prescription delivered. Thank you we are both very satisfied.
Anita Morgan
Easy and Convenient.
No more expensive than your normal pharmacy. No additional cost for delivery. Sends you reminders to order your medication with plenty of time.
N Findlay
Track your order at every step
Receive regular email updates at every stage of the order process from prescription received to dispatched and delivered.
Award winning customer care
Visit our help and support hub to find the answers to our most frequently asked questions
For anything else, speak to our Leeds based customer care team available by phone or live chat from Monday to Saturday.
Request a call back if there is a queue so you can carry on with your day.
Free delivery to your door
All our NHS prescriptions are delivered for free by Royal Mail.
Register with us and confirm whether you’re happy to receive letterbox deliveries and/or set a safeplace if a delivery is too big.
Your prescriptions can be delivered anywhere in the UK. If you want prescriptions delivered to your work address, a friend or family member then update the delivery address in your account dashboard.
One-off prescriptions - frequently asked questions
What is this new service?
One-off prescriptions now get dispatched same day if you meet the criteria below.
Once dispatched, your one-off prescription will be delivered by Royal Mail. They'll aim to deliver your order next working day using a tracked service.
- Register with us first before your GP prescribes anything
- Your one-off prescriptions must be received by us from your GP by 12 noon (Mon-Fri)
- Your medication is on our inclusion list. Double check your medication is on the list if you're not sure.
- You pay for your prescriptions (if you're not exempt) by 12 noon (Mon-Fri)
This service is unsuitable for urgent prescriptions. If you need medication straight away, please contact your GP, visit your local pharmacy, or call NHS 111.
What is a one-off prescription?
These are prescriptions which are not regularly prescribed to you by your GP. A one-off NHS is usually for a medication that you may take temporarily, such as antibiotics or pain relief.
Is this available to all patients?
The same day dispatch service is available to anyone that meets the following criteria:
- Register with us first before your GP prescribes anything
- Your one-off prescriptions must be received by us from your GP by 12 noon (Mon-Fri)
- Your medication is on our inclusion list. Double check your medication is on the list if you're not sure.
- You pay for your prescriptions (if you're not exempt) by 12 noon (Mon-Fri)
This service is unsuitable for urgent prescriptions. If you need medication straight away, please contact your GP, visit your local pharmacy, or call NHS 111.
Is same day dispatch available for my repeat prescriptions too?
Same day dispatch is only available for one-off prescriptions that meet the criteria above. Visit our help and support hub for more information on repeat prescriptions.
What happens if my one-off prescription doesn't meet the criteria?
If your prescription doesn't meet the criteria for one-off prescriptions, it will follow the timescales for our repeat prescription service. You will receive regular updates throughout the order journey to keep you informed.
What happens if I want my prescription urgently?
This service is unsuitable for urgent prescriptions. If you need medication straight away, please contact your GP, visit your local pharmacy, or call NHS 111.
What if my GP prescribes a one-off prescription at the same time as a repeat prescription?
If a one-off or repeat prescription for the same patient is received within 15 mins of each other, the order will be collected together and same-day dispatch cannot be guaranteed.
Will my repeat prescriptions be dispatched same day?
Same day dispatch is only available for one-off prescriptions that meet the criteria above. Visit our help and support hub for more information on repeat prescriptions.
Meet our pharmacists
Phil Day, MRPharmS (IPresc), Superintendent Pharmacist
Phil is responsible for delivering the highest possible clinical care across everything we do.
Phil works to make sure we’re continuously improving the quality and safety of our service.
Phil is registered as a pharmacist in the UK with the General Pharmaceutical Council (GPhC). His registration number is 2043558.
Melanie King, MPharm MRPharmS Senior Pharmacist
Melanie leads a team of pharmacists, technicians and assistants. Her team check patient prescriptions for clinical accuracy and help patients with medication queries.
Melanie is registered as a pharmacist in the UK with the General Pharmaceutical Council (GPhC). Her registration number is 2063161.
Duncan Reid, Patient Safety and Professional Services Manager
Duncan works closely with our clinical and operational teams to create and maintain processes and policies that deliver the highest possible levels of clinical care.
Duncan is registered as a pharmacist in the UK with the General Pharmaceutical Council (GPhC). His registration number is 2059843.
Industry leading clinical accuracy
Pharmacy2U is the UK’s largest online pharmacy with state-of-the-art dispending facilities, industry leading clinical accuracy and award winning customer service.
We’ve worked with the NHS for over 20 years establishing the first Electronic Repeat Prescription service in 2002.
We now deliver over half a million prescriptions a month to over 700,000 patients delivering prescriptions when they’re needed.
Having provided over 1.5 million Covid vaccinations during the pandemic, we’re now looking at new ways to improve patient access to new pharmacy services across the country.
Prescription