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What our NHS patients say

The NHS repeat prescription patient feedback - an overwhelmingly positive response

We've built a different type of pharmacy experience, one which our patients agree is a more convenient way to manage repeat medication. See what they are saying for yourself.


of our patients use us as their only pharmacy


of our patients rate us as either 'Good' or 'Excellent'


of our patients felt they saved time by using Pharmacy2U


of our patients would recommend Pharmacy2U to a friend


of patients find using Pharmacy2U helps them to order their medication on time


of our patients found it easy to contact us and thought we had a good stock availability

88% of patients were satisfied with the time it took to receive their NHS repeat prescriptions

Of patients who gave a rating, 92% found it easy to contact us and thought we had a good availability

90% of our patients felt they received a good service from our pharmacists

89% of our patients felt they received a good service from our customer service team

92% of patients use only us as their pharmacy

Over 90% of our patients rate us positively

David Cooper, Pharmacy2U Patient

"How easy. Pharmacy2U reminded me that my repeat prescription was due and my medicine was in the letterbox a few days later!"

David Cooper, Pharmacy2U Patient

Helen Clarke, Pharmacy2U Patient

"This is the best way to get your medication ever! After forgetting to put a repeat in and subsequently becoming unwell, I decided to try Pharmacy2U and I'm so glad I did. I will never be in that situation again thanks for their reminders and the website is so easy to use."

Helen Clarke, Pharmacy2U Patient

How was this research conducted?

NHS patients who ordered their repeat prescriptions with Pharmacy2U between August and October 2019 were invited by email to participate in an online survey. We received 1,297 responses. The survey was anonymous unless the patient volunteered their details. Responses were not incentivised.

Is there a PDF version available?

You can download a PDF version of this document here

What to expect from your pharmacy

The General Pharmaceutical Council (GPhC) has produced an online guide explaining the standards pharmacies and pharmacy professionals have to meet. Find out more here.